FAQs

What is the best way to reach customer service?

The best way to reach us is to give us a ring at 718.801.8361 or email us at customerservice@adenandanais.com. We are here Monday through Friday from 9am EST to 5pm EST to answer any and all questions or simply just to chat.

Is your website secure?

Yes, the aden + anais website is a secure shopping environment where information is safeguarded if you are a registered user. For non-registered users, your information is not held beyond the shipping of the order. View our privacy policy for more information.

What payment methods do you accept?

We accept Visa, Mastercard, American Express and Discover payments.

Does aden + anais charge sales tax?

We charge sales tax in the following states: New York, California, Nevada, Colorado, Illinois, Pennsylvania, Florida and Texas.

When will my credit card be charged?

Your credit card will not be charged until your order ships.

How can I track my order once it has shipped?

As soon as we ship your order, we send you an email with all of your tracking information.

Can I cancel or change an order?

Once an order is placed it cannot be cancelled or changed. For any questions you can contact us at customerservice@adenandanais.com.

What is the advantage of creating an account when checking out?

When you create an account, your information is kept securely on file, speeding up the checkout process for future orders.

The item I want is sold out. How will I know when it is back in stock?

Sign up for our newsletter to be among the first to know when out-of-stock items are available again on adenanadanais.com. Simply click “subscribe” at the top of the page and enter your email address.

What’s the best way to care for my aden + anais muslin?

Cotton muslin is a soft, breathable fabric that's ideal for your baby's delicate skin. It’s also incredibly easy to care for and gets even softer with each wash—two qualities every parent loves in a fabric. Click here for tips on how to keep your aden + anais muslin items looking fresh and new.

Does aden + anais offer a gift wrap service?

An aden + anais gift comforts and delights little ones while making mum and dad’s lives easier. We hand-wrap the precious present in our signature tissue paper and gift box complete with your heartfelt message for an additional $4.95. Simply select “add gift wrap” during checkout.

What if I have a question or concern about my Amazon order?

For quality issues with your purchased item(s), please contact customerservice@adenandanais.com for assistance. For all other questions and concerns about your Amazon order (tracking, billing, etc.) please contact Amazon customer service for assistance.

What ingredients are in the diapers + wipes collection?

disposable diapers:
chlorine free wood pulp, polypropylene nonwoven fabric, superabsorbent polymer (sodiumpolyacrylate), polyethylene film, latex free hygiene-grade elastic

baby wipes:
Water, Aloe Barbadensis Leaf Extract, Chamomilla Recutita (Matricaria) Flower Extract, Cucumis Sativus (Cucumber) Fruit Extract, Althaea Officinalis Root Extract, Avena Sativa (Oat) Kernel Extract, Tocopheryl Acetate, Polysorbate 20, Caprylyl Glycol, Phenoxyethanol

Does aden + anais clothing tend to run large or small?

Our aden + anais clothing line tends to run a bit large. Click here to see our clothing size chart.

Which size sleeping bag is right for my child?

Click here to see our sleeping bag size chart.

What makes aden + anais skin care different from others?

We worked with Ellen Gendler, M.D., a leading NYC dermatologist, to harness the hydrating properties of the “wonder fruit” pawpaw (Australian name for the fruit of the carica papaya plant). The result? A skin care line gentle enough for baby and effective enough for the whole family.

What ingredients are in the skin care collection?

soothing ointment:
Vegetable Oil, Canola Oil, Beeswax, Fragrance, Carica Papaya (Papaya) Fruit Extract, Euphorbia Cerifera (Candelilla) Wax, Rhus Succedanea Fruit Wax, Zinc Oxide, Tocopherol, Glycerin

ultra gentle lotion:
Water, Glycerin, Caprylic/Capric Triglyceride, Cetearyl Alcohol, Glyceryl Stearate SE, Fragrance, Helianthus Annuus (Sunflower) Seed Oil, Sorbitan Stearate, Carica Papaya (Papaya) Fruit Extract, Vitis Vinifera (Grape) Seed Oil, Butyrospermum Parkii (Shea) Butter, Ricinus Communis (Castor) Seed Oil, Hydrogenated Castor Oil, Beeswax, Copernicia Cerifera (Carnauba) Wax, Sclerotium Gum, Phenoxyethanol, Ethylhexylglycerin, Sodium Benzoate, Citric Acid

conditioner:
Water, Glyceryl Stearate SE, Cetearyl Alcohol, Amodimethicone, Fragrance, Behentrimonium Chloride, Carica Papaya (Papaya) Fruit Extract, Cetyl Esters, Glycerin, Hydroxyethylcellulose, Phenoxyethanol, Ethylhexylglycerin, Citric Acid

shampoo:
Water, Sodium Laurylglucosides Hydroxypropylsulfonate, Cocamidopropyl Hydroxysultaine, Glycerin, Sodium Methyl Cocoyl Taurate, Sodium Cocoyl Isethionate, Lauryl Gluco side, Fragrance, Carica Papaya (Papaya) Fruit Extract, Sodium Cocoamphoacetate, Ethylhexylglycerin, Guar Hydroxypropyltrimonium Chloride, Sodium Cocoyl Glutamate, Sodium Lauryl Glucose Carboxylate, Phenoxyethanol, Potassium Hydroxide, Citric Acid

bubble bath:
Water, Decyl Glucoside, Sodium Laurylglucosides Hydroxypropylsulfonate, Glycerin, Fragrance, Disodium Cocoamphodiacetate, Sodium Cocoyl Isethionate, Carica Papaya (Papaya) Fruit Extract, Coco-Glucoside, Glyceryl Oleate, Phenoxyethanol, Aloe Barbadensis Leaf Juice, Ethylhexylglycerin, Xanthan Gum, Citric Acid

hair and body wash:
Water, Decyl Glucoside, Disodium Cocoamphodiacetate, Sodium Laurylglucosides Hydroxypropylsulfonate, Sodium Cocoyl Isethionate, Cocamidopropyl Hydroxysultaine, Glycerin, Fragrance, Carica Papaya (Papaya) Fruit Extract, Coco-Glucoside, Glyceryl Oleate, Phenoxyethanol, Ethylhexylglycerin, Citric Acid

gentle cleansing bar:
Sodium Palmate (Palm Oil), Sodium kernelate (Palm Kernel Oil) and/or Sodium Cocoate (Coconut Oil), Water (Aqua), Glycerin, Sodium Cocoyl Isethionate, Stearic Acid, Fragrance (Parfum), Butyrospermum Parkii (Shea) Butter, Aloe Barbadensis (Aloe) Leaf Juice, Papaya (Carica Papaya) Leaf Extract, Sodium Chloride, Pentasodium Pentetate

unscented cleansing bar:
Sodium Palmate (Palm Oil), Sodium kernelate (Palm Kernel Oil) and/or Sodium Cocoate (Coconut Oil), Water (Aqua), Glycerin, Sodium Cocoyl Isethionate, Stearic Acid, Butyrospermum Parkii (Shea) Butter, Aloe Barbadensis (Aloe) Leaf Juice, Papaya (Carica Papaya) Leaf Extract, Sodium Chloride, Sodium Salts of Glutamic Amino Acid, Rosmarinus Officinalis (Rosemary) Leaf Extract

What ingredients are NOT used in aden + anais skin care?

aden + anais skin care is free of: phthalates + parabens + sulfates + phosphates + synthetic dyes + petroleum oils + BPA + DEA + gluten + soy

Do aden + anais skin care products expire?

Each aden + anais skin care product should not be used after 24 months from the date it was opened.

Is aden + anais skin care tear free?

Our hair + body wash, shampoo, conditioner and bubble bath are all tear-free formulas.

Is aden + anais tested on animals?

No, we do not test our skin care products on animals.

Does aden + anais offer personalization?

We’ve partnered with make-a-boo, a premiere online destination for personalized children’s gifts, to bring artful monogramming to your favorite aden + anais items. Shop here.

Who do I contact if I have a question about my monogram order?

If you have questions about your monogram order, please contact mak-a-boo. They can be reached via email (megan@makaboo.com) or via phone (866-746-1596) on Monday through Friday from 8:00 am to 5:00 pm CST. If for any reason, you have trouble contacting mak-a-boo, please reach out to our customer service team at customerservice@adenandanais.com.

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