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Frequently Asked Questions

FAQs - Aden and AnaisFAQs - Aden and Anais
What is the best way to reach customer service?
The best way to reach us is to give us a ring at 718.801.8361 or email us at We are here Monday through Friday from 9am EST to 5pm EST to answer any and all questions or simply just to chat.
Is your website secure?
Yes, the aden + anais website is a secure shopping environment where information is safeguarded if you are a registered user. For non-registered users, your information is not held beyond the shipping of the order. View our privacy policy for more information.
What payment methods do you accept?
We accept Paypal, Visa, Mastercard, American Express and Discover payments.
Does aden + anais charge sales tax?
We charge sales tax in the following states:



When will my credit card be charged?
Your credit card will not be charged until your order is processed.
How long will it take for my package to arrive?
Packages shipped via standard delivery should arrive within 2-5 working days, depending on your destination.
How can I track my order once it has shipped?
As soon as we ship your order, we send you an email with all of your tracking information. You can also contact our customer service team at or call 718.801.8361 for further information.
What is your return policy?
We hope you love everything you order, but in case you don’t, not to worry. We will happily accept returns for unused merchandise in its original condition at time of purchase.

To make a return, simply contact our customer service team at or call 718.801.8361, and provide your name, order number and the item(s) you’d like to return. We will then assist you in completing the process.

Your items must be returned 30 days after purchase to received a full refund. Once we receive the returned item, we will issue a refund to the original purchase payment method within 10 business days.
Can I cancel or change an order?
Once an order is placed it cannot be cancelled or changed. For any questions you can contact us at
What is the advantage of creating an account when checking out?
When you create an account, your information is kept securely on file, speeding up the checkout process for future orders.
The item I want is sold out. How will I know when it is back in stock?
Sign up for our newsletter to be among the first to know when out-of-stock items are available again on Simply click “subscribe” at the bottom of the page and enter your email address.
What’s the best way to care for my aden + anais muslin?
Cotton muslin is a soft, breathable fabric that's ideal for your baby's delicate skin. It’s also incredibly easy to care for and gets even softer with each wash—two qualities every parent loves in a fabric. Click here for tips on how to keep your aden + anais muslin items looking fresh and new.
Does aden + anais offer a gift wrap service?
An aden + anais gift comforts and delights little ones while making mom and dad’s lives easier. We hand-wrap the precious present in our signature tissue paper and gift box complete with your heartfelt message for an additional $4.95. Simply select “add gift wrap” during checkout.
Can i change my mind after submitting an order with gift wrap?

No, it is not possible to make changes to gift wrap once order has been submitted and finalised on the website.

What if I have a question or concern about my order from amazon or another store?
We do not accept returns for items not purchased on If you purchased an aden + anais product from anywhere other than, please reference the return policy of the company you purchased it from.
Does aden + anais clothing tend to run large or small?
Our aden + anais clothing line tends to run a bit large. Click here to see our clothing size chart.
Which size sleeping bag is right for my child?
Click here to see our sleeping bag size chart.
Does aden + anais offer personalization?
We’ve partnered with make-a-boo, a premiere online destination for personalized children’s gifts, to bring artful monogramming to your favorite aden + anais items. Shop here.
Who do I contact if I have a question about my monogram order?
If you have questions about your monogram order, please contact mak-a-boo. They can be reached via email ( or via phone (866-746-1596) on Monday through Friday from 8:00 am to 5:00 pm CST. If for any reason, you have trouble contacting mak-a-boo, please reach out to our customer service team at