The best way to reach us is to give us a ring at 718.801.8361 or email us at email@example.com. We are here Monday through Friday from 9am EST to 5pm EST to answer any and all questions or simply just to chat.
Is your website secure?
What payment methods do you accept?
We accept Visa, Mastercard, American Express, and Discover payments.
Does aden + anais charge sales tax?
We charge sales tax in the following states: New York, California, Nevada, Colorado, Illinois, Pennsylvania, Florida, and Texas.
When will my credit card be charged?
Your credit card will not be charged until your order ships.
How can I track my order once it has shipped?
As soon as we ship your order, we send you an email with all of your tracking information.
What is the advantage of creating an account when checking out?
When you create an account, your information is kept securely on file, speeding up the checkout process for future orders.
The item I want is sold out. How will I know when it is back in stock?
Sign up for our newsletter to be among the first to know when out-of-stock items are available again on adenanadanais.com. Simply click “subscribe” at the top of the page and enter your email address.
What if I have a question or concern about my order from Amazon or another store?
We do not accept returns for items not purchased on adenandanais.com. If you purchased an aden + anais product from anywhere other than adenandanais.com, please reference the return policy of the company you purchased it from
What’s the best way to care for my aden + anais muslin?
Cotton muslin is a soft, breathable fabric that's ideal for your baby's delicate skin. It’s also incredibly easy to care for and gets even softer with each wash—two qualities every parent loves in a fabric. Click here for tips on how to keep your aden + anais muslin items looking fresh and new.
What ingredients are in the diapers + wipes collection?
What makes aden + anais skin care different from others?
We worked with Ellen Gendler, M.D., a leading NYC dermatologist, to harness the hydrating properties of the “wonder fruit” pawpaw (Australian name for the fruit of the carica papaya plant). The result? A skin care line gentle enough for baby and effective enough for the whole family.
What ingredients are in the skin care collection?
soothing ointment: Vegetable Oil, Canola Oil, Beeswax, Fragrance, Carica Papaya (Papaya) Fruit Extract, Euphorbia Cerifera (Candelilla) Wax, Rhus Succedanea Fruit Wax, Zinc Oxide, Tocopherol, Glycerin
What ingredients are NOT used in aden + anais skin care?
aden + anais skin care is free of: phthalates + parabens + sulfates + phosphates + synthetic dyes + petroleum oils + BPA + DEA + gluten + soy
Do aden + anais skin care products expire?
Each aden + anais skin care product should not be used after 24 months from the date it was opened.
Is aden + anais skin care tear free?
Our hair + body wash, shampoo, conditioner and bubble bath are all tear-free formulas.
Is aden + anais tested on animals?
No, we do not test our skin care products on animals.
Gift wrap and personalization
Does aden + anais offer a gift wrap service?
An aden + anais gift comforts and delights little ones while making mum and dad’s lives easier. We hand-wrap the precious present in our signature tissue paper and gift box complete with your heartfelt message for an additional $4.95. Simply select “add gift wrap” during checkout.
Does aden + anais offer personalization?
We’ve partnered with make-a-boo, a premiere online destination for personalized children’s gifts, to bring artful monogramming to your favorite aden + anais items. Shop here.
Who do I contact if I have a question about my monogram order?
If you have questions about your monogram order, please contact make-a-boo. They can be reached via email (firstname.lastname@example.org) or via phone (866-746-1596) on Monday through Friday from 8:00 am to 5:00 pm CST. If for any reason, you have trouble contacting mak-a-boo, please reach out to our customer service team at email@example.com.
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